一、服务范围 | Scope of Services #
1.1 服务内容 | Service Description #
我们通过本网站提供以下服务： We provide the following services through this website:
- 国际旅游产品在线预订（包括但不限于酒店、航班、租车、旅游保险及定制旅行套餐）。 Online booking of international travel products (including hotels, flights, car rentals, travel insurance, and customized packages).
- 24/7 多语言客户支持（英语、普通话、粤语）。 24/7 multilingual customer support (English, Mandarin, Cantonese).
1.2 服务地域限制 | Geographical Restrictions #
- 部分产品可能受目的地国家签证政策或旅行警示限制，用户需自行确认出行资格。 Certain products may be subject to visa requirements or travel advisories. Users are responsible for verifying eligibility.
二、用户资格与账户 | User Eligibility & Accounts #
2.1 注册要求 | Registration Requirements #
- 个人用户须年满 18周岁，企业用户需提供有效商业登记证明（如香港商业登记证）。 Individual users must be at least 18 years old; corporate users must provide valid business registration (e.g., Hong Kong BR).
- 禁止创建多个账户以滥用优惠活动，违者将永久封号。 Creating multiple accounts to exploit promotions is prohibited and will result in permanent suspension.
2.2 账户安全 | Account Security #
- 您需对账户下所有操作（包括密码泄露导致的未授权交易）承担全部责任。 You are fully responsible for all activities under your account, including unauthorized transactions due to compromised credentials.
- 发现异常登录应立即通过 [+852 5335 7846] 通知我们。 Report suspicious activity immediately via [+852 5335 7846].
三、订单与支付 | Orders & Payments #
3.1 订单确认 | Order Confirmation #
- 订单以支付成功及我方发送的 电子确认函（e-confirmation） 为准。 Orders are confirmed only upon successful payment and our issuance of an e-confirmation.
- 价格可能因汇率波动、税费调整或供应商变动而更新，最终以支付时显示金额为准。 Prices may change due to exchange rates, taxes, or supplier updates. The final amount is displayed at checkout.
3.2 支付方式 | Payment Methods #
- 接受 Visa、Mastercard、Amex、PayPal、Alipay+ 及银行转账（仅限香港本地账户）。 Accepted methods: Visa, Mastercard, Amex, PayPal, Alipay+, and bank transfers (Hong Kong accounts only).
- 跨境交易可能产生 1.5%-3% 货币转换手续费（由发卡银行收取）。 Cross-border transactions may incur 1.5%-3% currency conversion fees (charged by your bank).
- 接受微信、支付宝、云闪付（仅限中国国籍用户）
四、取消、改期与退款 | Cancellations, Modifications & Refunds #
4.1 用户取消政策 | User Cancellation Policy #
| 产品类型/Product | 免费取消期限/Free Cancellation | 违约金/Penalty |
| 酒店预订/Hotel | 入住前48小时 | 首晚房费/First night charge |
| 航班/Flight | 出票后24小时内 | 根据航空公司规定/According to airline regulations |
| 旅行套餐/Package | 根据供应商条款 | 见详情页/See product page |
4.2 我方取消权利 | Our Cancellation Rights #
- 因 不可抗力（如战争、疫情、自然灾害）导致服务无法履行时，我们将提供全额退款或替代方案。 We may cancel and issue full refunds or alternatives for force majeure events (e.g., war, pandemics, natural disasters).
五、用户义务与禁止行为 | User Obligations & Prohibitions #
5.1 合法使用 | Lawful Use #
- 禁止利用本网站从事以下行为： The following activities are strictly prohibited:
- 虚假预订、洗钱、欺诈性支付。 Fake bookings, money laundering, fraudulent payments.发布仇恨言论、诽谤内容或侵犯第三方知识产权。 Posting hate speech, defamatory content, or infringing third-party rights.
5.2 内容责任 | Content Liability #
- 用户提交的评论、照片或视频视为授权我方在全球范围内非独占性使用（包括营销材料）。 User-generated content (reviews, photos, videos) grants us a non-exclusive global license (including for marketing).Comment
六、免责声明 | Disclaimer #
6.1 第三方服务 | Third-Party Services #
- 我们对航空公司、酒店等合作伙伴的 服务质量、安全标准及数据泄露 不承担责任。 We are not liable for service quality, safety standards, or data breaches by partners (e.g., airlines, hotels).
6.2 技术故障 | Technical Issues #
- 对因 服务器维护、黑客攻击或网络服务商中断 导致的服务不可用，我们不承担赔偿责任。 We are not liable for service unavailability due to server maintenance, hacking, or ISP outages.
七、知识产权 | Intellectual Property #
7.1 所有权 | Ownership #
- 网站所有内容（包括商标、设计、源代码）为我方或授权方所有，侵权将面临法律追责。 All website content (trademarks, designs, code) is owned by us or licensors. Infringement will result in legal action.
7.2 用户内容许可 | License to User Content #
- 您授予我方非独占、永久、免版税的全球许可，以使用、修改、公开展示您提交的内容。 You grant us a non-exclusive, perpetual, royalty-free global license to use, modify, and display your content.
八、责任限制 | Limitation of Liability #
8.1 间接损失排除 | Indirect Damages Exclusion #
- 我方对 利润损失、商誉损害、数据丢失 等间接损失不承担责任（法律强制要求除外）。 We exclude liability for lost profits, reputational harm, data loss (unless legally required).
8.2 最高赔偿限额 | Maximum Liability Cap #
- 在任何情况下，我方赔偿责任不超过订单实际支付金额的 100%。 Our maximum liability shall not exceed 100% of the order amount paid.
九、争议解决与管辖法律 | Dispute Resolution & Governing Law #
9.1 协商优先 | Negotiation First #
- 争议需首先通过 dpo@gzmiramartrave.com 书面协商，60日内未解决可启动法律程序。 Disputes must first be negotiated in writing via dpo@gzmiramartrave.com. Unresolved issues after 60 days may escalate.
9.2 管辖法院 | Jurisdiction #
- 本条款受 香港特别行政区法律 管辖，争议提交 香港国际仲裁中心（HKIAC） 仲裁。 These terms are governed by Hong Kong SAR law, with arbitration at HKIAC.
十、条款修改与通知 | Modifications & Notices #
10.1 修改权利 | Modification Rights #
- 我们保留随时修改条款的权利，重大变更将通过 网站横幅公告 和 注册邮箱通知。 We reserve the right to modify terms. Material changes will be notified via website banners and registered email.
10.2 生效条件 | Effectiveness #
- 继续使用服务视为接受更新后的条款，否则应立即停止使用并注销账户。 Continued use constitutes acceptance. Otherwise, cease use and delete your account.
十一、联系我们 | Contact Us #
- 运营地址: 香港特別行政區油尖旺區九龍旺角彌敦道761號13樓B室 Operational Address: Room B, 13/F, 761 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR
- 客服电话: +852 5335 7846（周一至周日 09:00-21:00 HKT） Support Hotline: +852 5335 7846 (Mon-Sun 09:00-21:00 HKT)
- 争议处理邮箱: INFO@hkbeartrip.com
语言优先级/Language Preference 如中英文版本存在歧义，以英文版本为准。 In case of discrepancy, the English version prevails.
